Frequently Asked Questions
Everything you need to know about staying connected abroad.
What is an eSIM and how does it work?
An eSIM is a digital SIM that allows you to activate a cellular plan from a carrier without having to use a physical nano-SIM. You simply scan a QR code provided after purchase to install the data plan onto your compatible device.
When will I receive my eSIM or physical Travel SIM?
eSIMs are delivered instantly via email upon successful payment. Physical Travel SIM cards are dispatched within 24 hours via express courier and typically arrive within 3-5 business days depending on your location.
How do I know if my smartphone is compatible?
Most flagship devices released after 2019, such as the iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer, support eSIM technology. Please ensure your device is also carrier-unlocked before purchasing.
Can I use my local number and the Travel SIM at the same time?
Yes, most modern smartphones support Dual SIM technology. You can keep your home SIM active for calls and SMS while using our Travel SIM or eSIM specifically for affordable cellular data.
What is your refund policy if the SIM doesn't work?
We offer a 100% money-back guarantee if the SIM card or eSIM fails to connect due to a technical fault. Please contact our 24/7 support team while you are abroad so we can troubleshoot the issue before a refund is processed.
Do I need to activate the plan immediately after purchase?
No, you can purchase your SIM in advance. Most plans only begin their validity period (e.g., 15 or 30 days) once the SIM connects to a supported network in your destination country.