Returns & Exchanges
We strive to ensure seamless connectivity for your travels; however, if your eSIM or physical SIM card fails to activate or function correctly, we offer a flexible return policy within 30 days of purchase. Please note that once a data plan has been partially consumed or the QR code has been scanned, returns are subject to technical verification.
Check Compatibility
Before requesting a return, ensure your device is carrier-unlocked and supports eSIM technology or the specific frequency bands of your destination.
Contact Support
Reach out to our 24/7 technical team via email or live chat with your order number and screenshots of any error messages to attempt a remote fix.
Submit Request
If the issue cannot be resolved, submit a formal refund request through our portal; for physical SIMs, ensure the product remains in its original packaging.
Receive Refund
Once our technicians verify the non-activation or technical fault, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing